Assemblymember Gloria, Colleagues Call for State Audit of EDD Over Unemployment Failure

Wednesday, September 2, 2020

Gloria Pushes for State Audit to Evaluate EDD’s Response to COVID-19 and Delayed Processing of Unemployment Claims

SACRAMENTO, CA – California State Assemblymember Todd Gloria (D-San Diego) is joining a bipartisan coalition of state lawmakers to call for a state audit of California’s Employment Development Department (EDD) and its response to COVID-19. Assemblymember Gloria has been an outspoken critic of EDD for its severely delayed response to provide unemployment benefits to Californians impacted by the pandemic.

EDD has failed Californians – plain and simple,” said Assemblymember Todd Gloria. “Its failure demands that we figure out what went wrong and what changes need to be made so this never happens again. Californians deserve better from their state government, and it is my hope this audit will illuminate how it can be better.”

In the four-page letter sent to the Joint Legislative Audit Committee, legislators requested the state audit accomplish the following objectives:

  1. Assess the reasons for backlogged unemployment insurance claims (claims) and the effectiveness of EDD’s efforts and timeframes for eliminating the backlog.
  2. Evaluate the effectiveness of EDD’s actions to improve call center performance and response time. This includes EDD’s hiring, onboarding ,and training efforts to increase call center staffing levels
  3. Determine the magnitude of EDD’s claims workload, including the number and percentage of claims that were approved, denied, pending, and backlogged since the beginning of the pandemic.
  4. Assess EDD’s call center capacity and determine trends in the volume of call received, the time it takes EDD to respond to callers, the percentage of callers connected to a representative, and the number of calls during which the caller was disconnected from the call.

The letter was signed by 38 state legislators in total. The full letter can be accessed here.

ATTACHMENT: Signed letter to the Joint Legislative Audit Committee.

EDD - Urgent Audit Request.pdf